Frequently asked questions

ForgeLoot is a skin upgrade service for Counter-Strike 2, Dota 2 and Rust. You stake skins from your inventory on the site for a chance to get a more expensive skin of your choice. Skins you win can be withdrawn to Steam, sold for balance or used in the next upgrade.

1. Sign in with Steam or Telegram.
2. Top up your balance.
3. Buy skins in the Shop, or use skins you already have on the site.
4. Pick a target skin and press Upgrade.

CS2, Dota 2 and Rust — switch between them with the game tabs. One upgrade uses skins from a single game: the skins you stake and the target must all be from the same game.

You must be at least 18 years old, or older if the law where you live requires it, and using the site must be legal in your country. The full rules are in the User Agreement.

With Steam or with Telegram. Steam sign-in happens on Steam’s official page, so your Steam password never reaches us.

With Telegram, you open our bot and confirm the sign-in there. The confirmation is valid for 5 minutes — if it expires, just start again.

Yes, once you link Steam: skins can only be sent to your own Steam account. Open your profile, connect Steam, then add that account’s trade link. Because your account uses Telegram, you’ll be asked to confirm the link in our Telegram bot.

Once linked, Steam can’t be disconnected — withdrawals always go to that Steam account.

Your name and avatar come from the account you signed up with — Steam or Telegram — and can’t be edited on the site. Changes to your Steam profile show up here the next time you sign in with Steam.

Make sure your Steam account is active and you completed the sign-in on Steam’s page (or confirmed it in the Telegram bot within 5 minutes). If it still fails, clear your browser’s cookies for forgeloot.com and try again, or write to support.

Choose up to six skins from your inventory, pick a more expensive target skin from the catalogue and press Upgrade. If the upgrade succeeds, the target skin goes to your inventory. If it fails, the skins and balance you staked are lost.

The result is decided on our server the moment you press Upgrade — the wheel only shows it. An upgrade can’t be cancelled or reversed once started.

From one to six skins. You can add balance on top with the slider — it takes one of the six slots — but every upgrade needs at least one skin. Your skins count at the price you paid for them, or the value they had when you won them.

Any catalogue skin from the same game that is worth more than your stake and isn’t one of the skins you’re staking.

The multiplier and quick-pick buttons narrow the catalogue to a price range, and the shuffle button picks a random target for you.

It appears in your inventory straight away. From there you can withdraw it to Steam, sell it for balance, or stake it in another upgrade.

It shortens the wheel animation from 8 seconds to 2. The result is the same either way — it’s decided before the wheel starts turning.

From upgrades you win and from the Shop, where you can buy skins with your balance.

Press “Sell for …” on the skin and its value is added to your balance instantly — the price you paid for it, or its value when you won it. “Sell all” in your profile sells your whole inventory at once.

No. A skin stays in your inventory until you withdraw it, sell it or use it in an upgrade.

1. Link your Steam account and save its trade link in your profile.
2. Press “Send” on the skin in your inventory.
3. When the trade offer is ready, press “Accept in Steam” — it opens the offer directly — and accept it.

In Steam, open Inventory → Trade Offers → “Who can send me Trade Offers?”. The trade link is at the bottom of that page. It must belong to the Steam account linked to your ForgeLoot account.

Back in your inventory. That happens when the offer isn’t accepted in time, is declined, or the skin’s market price has risen above its value on the site. You can try again later, sell the skin or use it in an upgrade.

After you accept a trade, Steam Trade Protection applies for a few days, and during that time the trade can still be reversed. The skin card shows when protection ends.

• If you reverse the trade yourself, the skin is not refunded.
• If it’s reversed from the sender’s side, the skin returns to your inventory on the site and 10% of its value is added to your balance.
• Steam may restrict trading on your account for up to 30 days after a reversed trade.

Forge Credits: one credit equals one US dollar. You can show prices in rubles or dollars with the currency switch in the header; exchange rates are updated daily.

Press “Top up balance” and choose a method:

• SBP or bank card — paid in rubles at the rate shown before you pay.
• Crypto — you get a permanent address for the coin you choose; every transfer to it is credited once the network confirms it. The network fee is deducted from the amount.
• Skins— accept the trade offer in Steam, and the credits arrive once the skins are received. Skins under Steam Trade Protection are credited when the hold ends, and skins worth less than $0.07 aren’t accepted.

Usually within a minute of the payment being confirmed. If nothing has arrived within an hour, write to support with the payment details.

Enter the code in the top-up window before you pay; the bonus is added to your balance together with the deposit. Only one code can be active at a time, and codes are case-sensitive. Leave your email when topping up, and the receipt for your first deposit will include a personal code for the next one.

Unspent balance can be refunded where the payment method supports reversing the original payment. Stakes in upgrades and credits already spent are final. See section 8 of the User Agreement.

• Turn on Steam Guard and use a strong Steam password.
• Never share your login details with anyone.
• Check that you’re on forgeloot.com before signing in.
• ForgeLootwill never add you as a Steam friend or ask you to send items to an administrator. Always check a trade offer’s details before accepting it.

Use the chat in the corner of the site, or email [email protected]. For payment questions, include the payment details so we can find it quickly.